PRIVACY POLICY

PURPOSE AND SCOPE OF INFORMATION COLLECTION

The data collected on the website includes: full name, email, phone number, and customer address. These are required information that customers must provide when requesting consultation or purchasing products, so that we can contact and confirm orders to ensure consumer rights.

Members are responsible for maintaining the confidentiality of their account information and all activities conducted under the information they provide, including their email accounts.

SCOPE OF INFORMATION USAGE

We use the information provided by members to:

• ▪ Contact and confirm orders, and arrange delivery upon request
• ▪ Provide product information when requested by customers
• ▪ Send marketing emails and promotional offers related to our products
• ▪ Send notifications about website activities
• ▪ Contact and resolve issues with users in special cases
• ▪ Not use personal information for any purposes other than those related to transactions and customer contact

Personal information may be disclosed upon request by competent authorities, including the Procuracy, Courts, or Police for investigation related to legal violations.

DATA RETENTION PERIOD

Members’ personal data will be stored until a request for deletion is made. In all cases, personal information will be securely stored on our servers.

PERSONS OR ORGANIZATIONS WITH ACCESS TO PERSONAL INFORMATION

Personal information collected on the website may be accessed by:

• ▪ Website administrators
• ▪ The owner of the personal information
• ▪ Competent Vietnamese authorities
• ▪ Partners involved in the transaction process, such as delivery service providers

ADDRESS OF THE UNIT COLLECTING AND MANAGING PERSONAL INFORMATION

9 Sach One Member Limited Liability Company

  ➤ Address: 116BIS Mau Than Street, Cai Khe Ward, Can Tho City, Vietnam
  ➤ Phone: 0939454312
  ➤ Email: banh9sach@gmail.com

MEANS AND TOOLS FOR USERS TO ACCESS AND EDIT THEIR PERSONAL DATA

Members have the right to check, update, modify, or request the deletion of their personal information by contacting the website administration.

Members may submit complaints regarding information security by contacting the website administration. Upon receiving such feedback, we will verify the information and take appropriate actions depending on the severity of the issue.

MECHANISM FOR RECEIVING AND RESOLVING CUSTOMER COMPLAINTS

If customers discover that their personal information is being used for incorrect purposes or beyond the stated scope, they may contact us via phone at 0939454312 or email at banh9sach@gmail.com to file a complaint and provide relevant evidence.

We are committed to responding immediately or no later than within 24 working hours from the time the complaint is received.